Privacy Policy hijau88 — Our Commitment to Protecting Your Data

1. Introduction

This Privacy Policy is an official document that explains how hijau88 ("we", "our platform") collects, uses, discloses and protects your personal information ("you", "member", "user") when you use our website and services at hijau88.one.

By registering an account, accessing the platform or using any of the services we offer, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

This policy is written in Malay as the primary language to ensure clear understanding for our Malaysian users. Should there be any conflict between versions in other languages, this Malay version shall take precedence.

2. Information We Collect

hijau88 collects personal information that you provide directly during the registration process and while using the platform, as well as information collected automatically through industry-standard tracking technologies.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for identity verification purposes
• An active and valid email address
• Malaysian mobile phone number
• Date of birth for age limit verification (21 years and above)
• E-wallet or banking account information for processing deposits and withdrawals
• Account password (stored in encrypted form — we do not store passwords in plain text)

Information collected automatically:

• Your device's IP address at each login session
• The type of device and web browser you use
• Platform usage data including games played and session duration
• Deposit and withdrawal transaction history
• Cookie data and similar tracking technologies (see Section 6)

3. How We Use Your Data

All information collected by hijau88 is used for legitimate purposes directly related to the operation of our online sports betting and casino platform. The following are the main purposes for which the data is used:

• Creating and managing member accounts, including the identity verification process (KYC) required under international licensing
• Processing deposits, withdrawals and other financial transactions securely through supported payment methods
• Age verification to ensure all members meet the minimum requirement of 21 years
• Providing access to sports betting, online slots, live casino and poker services available on the platform
• Detecting and preventing fraud, money laundering and suspicious activities
• Delivering customer support via live chat and email in Malay and English
• Sending notifications related to transactions, promotions and service updates to members who have given their consent
• Continuously improving the platform and user experience based on collected usage data
• Complying with reporting and audit requirements set by the international licensing bodies that regulate our operations

4. Sharing of Personal Information

hijau88 takes a careful approach to data sharing. As a general rule, we do not disclose your personal information to third parties, except in the following clearly defined circumstances:

Approved service providers: We share the necessary information with third-party service providers directly involved in platform operations, such as payment processors for Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide.

Regulatory bodies and legal requirements: hijau88 may need to disclose information to authorities or international regulatory bodies when required by law, court order, or in efforts to prevent financial crimes such as money laundering.

Protection of platform interests: In situations where there is evidence of fraud, unauthorised access or threats to platform security, we reserve the right to disclose relevant information to the appropriate authorities to protect the interests of all members.

5. Data Security Measures

Given the nature of our platform involving financial transactions and sensitive personal information, hijau88 continuously invests in robust security infrastructure to ensure your data is protected at all times.

• SSL 256-bit encryption for all data communications between your device and our servers
• Use of the HTTPS security protocol across the entire platform without exception
• An intrusion detection system monitored continuously around the clock
• Isolation of sensitive data in secure server environments with restricted access
• Regular security reviews by our internal technical team and independent third-party auditors
• Comprehensive data recovery procedures for emergency situations
• Mandatory security awareness training for all hijau88 staff who handle member data

While we take all reasonable precautions, no digital system can guarantee absolute 100% security at all times. Should any security incident occur that affects member data, hijau88 will notify the affected members as soon as possible via their registered email.

6. Cookies and Tracking Technologies

hijau88 uses cookies and similar tracking technologies to keep the platform functioning properly, improve the user experience, and analyse usage patterns for the purpose of service improvement.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security preferences. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Store your preferences such as selected language and display settings to provide a more personalised experience.
• Analytics cookies: Collect information about how you use the platform — pages visited, time spent, and navigation patterns — to help us improve our services.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the login functionality and your overall experience on hijau88.

7. Your Rights as a Member

As a hijau88 member and user of our platform, you have several recognised rights regarding your personal information. We are committed to ensuring that you can exercise these rights easily and without difficulty.

• Right of Access: You have the right to request a copy of the personal information we hold in relation to your account at any time.
• Right of Rectification: If any information in your account is inaccurate or outdated, you have the right to request that we correct it.
• Right of Erasure: In certain circumstances and subject to our legal obligations, you may request the deletion of your personal data from our systems.
• Right of Restriction: You have the right to request that we limit the processing of your data in certain situations, such as when there is a dispute about the accuracy of the data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact the hijau88 customer support team via 24/7 live chat or email. We will process your request in accordance with our established procedures and provide a response within a reasonable timeframe.

8. Data Retention Period

hijau88 retains members' personal information for as long as the account remains active and for a set period following account closure, in line with applicable international licensing requirements and anti-money laundering laws.

In general, account records and financial transaction records are retained for the period required by the relevant licensing and regulatory bodies. Once that mandatory retention period has ended and there are no related legal obligations, your data will be securely deleted or anonymised.

9. Changes to This Privacy Policy

hijau88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or platform improvements. Any changes will be published on this page with an updated "last updated" date.

For changes that are material and directly affect how we handle your data, we will send a notification to the email address registered to your account at least 7 days before those changes take effect. We encourage you to review this policy periodically.

Continued use of the hijau88 platform after any amendments take effect will be considered as your acceptance of the amended Privacy Policy. If you do not agree with the amendments, you have the right to close your account and stop using our services.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the hijau88 dedicated team is ready to assist you.

You can reach us through any of the following channels:

• Email: [email protected] — please state the subject "Privacy Policy Enquiry" for faster processing
• Live Chat: Available 24/7 directly on the hijau88 platform, in Malay and English

The hijau88 customer support team operates 24 hours a day, 7 days a week. All privacy-related enquiries will be handled with high priority and in complete confidence. We are committed to responding to every enquiry relating to your personal data.